Every business looks to provide best possible services to their customers to satisfy them, which plays a crucial role. If the communication in your business is good automatically you will provide better services for your customers as communication plays an important role in businesses.
Businesses require a good quality customer care agents to answer every call and to make customers satisfy.
For example, imagine a business getting 100 number of calls from different individuals at a single time. It might be challenging for customer care representatives to answer and forward the calls according to the customer’s inquiry.
Here is the part where the IVR (Interactive Voice Response) plays a major role.
Remember, when we call a customer care number, we are aware of some menus like “Press 1 for English”, “Press 2 for Tamil”, “Press 3 for Hindi”, and so on. The IVR system handles all of these pre-recorded menus, which helps customers to the right agent according to their issues.
The top-rated IVR vendors in India and the best IVR systems for Indian businesses will be discussed in this article, along with their features, reviews, advantages, and disadvantages.
Detailed Review of the 7 Best IVR Service Providers in India
Below are the detailed reviews of IVR buyer’s guide India to help you choose the best provider for your business.
1. TeleCMI
TeleCMI is one of the top-rated IVR vendors in India when it comes to its IVR services for businesses.
With its built-in IVR software, customers first get a greeting message, which then directs them to choose various services from its pre-recorded IVR menus.
Its customizable IVR menus reduce customers’ wait times by routing them directly to the agent with matching skills instead of just to the next available agent.
Advantages of using TeleCMI to businesses:
- TeleCMI as an IVR service provider provides real-time and accurate call reports directly from the live dashboard.
- With the help of TeleCMI’s IVR service provider, businesses can easily communicate with customers by sending and receiving voice and SMS messages.
- By using TeleCMI’s call routing features, businesses can increase efficiency and customer service by assigning incoming calls to the suitable agents based on the customer’s inquiries.
- Businesses can improve customer engagement, streamline communication procedures, and encourage business growth with the help of TeleCMI’s IVR service provider.
Here are the reasons why to choose TeleCMI IVR phone system can do:
- Their dedicated customer support agents are available and accessible 24*7 to help you make the best out of TeleCMI.
- Empower the company’s brand image.
- Offers multilingual support.
Features:
- The call-forwarding feature reduces customer wait times and improves customer satisfaction by minimizing missed calls.
- Whenever an agent is busy or unavailable, the calls are converted to voicemail, which agents can further listen to, view, and act accordingly.
- Call recording records all outbound and inbound calls and can be stored and accessed afterward for agent training and quality assurance.
- Monitor your agents’ performance by directly entering into their live calls without letting the customer know and train the agent accordingly.
- Excellent integration capabilities with CRM software, HubSpot, Pipedrive, and with existing and new business applications.
Pricing plans:
- Basic: ₹587/user/month (yearly subscription) and ₹734/user/month (monthly subscription).
- Premium: ₹755/user/month (yearly subscription) and ₹944/user/month (monthly subscription).
- Enterprises: ₹1007/user/month (yearly subscription) and ₹1259/user/month (monthly subscription).
Pros:
- Ability to handle multiple concurrent calls happening at a time.
- Users can select the appropriate IVR option from their pre-recorded IVR menus.
- Easily integrates with your business applications.
Cons:
- A stable Internet connection is compulsory to reduce call droppings.
- May charge some additional fees to add new features.
2. Servetel
Servetel stands top in our list of top IVR companies in India as it helps businesses to automate their operations and handle the calls seamlessly with their cloud-hosted IVR system.
Servetel promises 100% data security and 99.99% uptime. With their intelligent call forwarding feature, you can route the calls to the best-suited agent.
Moreover, Servetel’s real-time IVR dashboard helps businesses to track and monitor live calls. Business communication is best done using Servetel as it monitor, analyze, and manage communication.
With Servetel as a cloud-hosted IVR system, businesses can,
- Observe their agent activity and see what needs improvement with a live dashboard
- Keep a track of each call within your set-up so that you’re at the top of things
Features:
- Multi-level IVR helps you to offer multilingual support with highly customized IVR menus and call flow structures.
- Integrate your cloud telephony system easily with CRM software, Google Sheets, and other business applications.
- The live call monitoring dashboard helps you review your agents’ performance by monitoring their status, such as active, on-hold, meeting, and unanswered calls.
- The call barging or whispering feature lets supervisors join the live call to help agents whenever they encounter difficulties answering certain customer queries without letting the customer know.
Pricing plans:
Servetel’s pricing plans are customizable. You can contact their sales experts and get a customized pricing structure that suits your business needs.
Pros:
- Answers all the incoming calls of customers with a detailed IVR menu structure.
- Enhances your agent’s productivity by helping them to focus on achieving bigger.
- Offers 99.99% uptime with SLA-backup and N+1 redundant infrastructure.
- You can handle increasing call volumes easily with their auto-receptionist options.
Cons:
- Many users reported the disconnection of services without any prior notice.
- Complete customer support is only possible for premium plans.
3. Knowlarity
With its smart multi-level IVR solutions that route calls to agents instantly Knowlarity is known to be among the best IVR providers in 2024.
By directing customers to most appropriate agent their IVR systems handles high volume of calls. They are helpful to businesses by increasing their operational efficiency and by decreasing their operational costs.
Knowlarity as an IVR system serves as an exceptional resource to significantly enhance the overall customer service experience. It helps businesses with:
- Elevated customer engagement
- Scalable communication solutions
- Actionable insights
- Reliable support
- Increased productivity
Features:
- Customized IVR menus with sub-menu options to help customers easily navigate to the right agent to solve their queries quickly.
- Intelligent call routing features reduce customers’ wait times by routing their calls to the immediately available agent.
- 24×7 customer support to help your customers through multiple channels.
- Call recording helps you record all your calls to save and listen to them later for quality and training purposes.
Pricing plans:
- Rs. 1999/monthly for Inbound & Contact Center.
- Rs. 2999/monthly for Inbound & Outbound Contact Center.
- Rs. 3499/monthly for Inbound & Outbound Contact Center and lead management.
However, it is better to talk to their sales team for detailed, customized pricing structures.
Pros:
- User-friendly dashboard to help users make informed decisions.
- Maintain track of incoming calls, such as call duration, caller information, etc.
- Maintain your agents effectively with agent group functionality.
- Optimize team productivity by monitoring the agent’s performance.
Cons:
- Non-user-friendly notification features.
- Poor UI and design to interact with the platform efficiently.
4. MyOperator
MyOperator is known as one of the leading best IVR service providers in India which provides pre-recorded IVR menus to its customers and helps them connect with sales with voice and keypad inputs.
Its 24×7 support options let customers reach your business anytime, even when your agents are away.
Moreover, its cloud-based IVR system helps businesses handle unlimited calls and scale their business to greater heights.
For businesses, MyOperator as an IVR service provider can:
- Empowers Businesses team to minimize the chances of missing any customer call.
- Businesses free to choose from several available call routing options as per their preference.
- MyOperator, as an IVR system, enables businesses to easily change their phone system settings as per their growing needs.
Features:
- A live dashboard will track all your live calls and real-time call statistics to improve your agent productivity.
- It easily integrates with CRM software, so you can make calls directly from CRM and see your customers’ details whenever they call you.
- Cloud-based IVR numbers let your remote teams work from anywhere and anytime.
- Real-time call analytics and reports daily, weekly, and monthly for making informed business decisions.
Pricing plans:
- Office IVR: Starting at ₹ 2,499 per month (mobile number for call management) and ₹ 2,499 per month (toll-free number for better brand image).
Pros:
- Live call facility and 99.99% uptime help agents transfer the customer calls to other available agents without disconnecting the live call.
- 24×7 customer support whenever you require to add a new feature, any technical help, or any assistance with your IVR number.
- Easy to set up and maintain as there is no requirement for hardware.
- Monitor the agent’s performance by using the call recording feature to reduce missed opportunities.
Cons:
- Small business owners may consider it pricey.
- Some of their plans have no integration capabilities.
5. CloudTalk
On our list of IVR service providers, CloudTalk is one of the top rivals. Before connecting to a live agent, customers can engage with the IVR menu with the help of automatic call distribution feature which can easily interfaces with other business apps and CRMs.
Additionally, their advanced features like call flow designer and outbound IVR, assist companies in raising customer satisfaction and improving operational effectiveness.
Cloud talk helps your businesses by:
- Maximize your agent’s potential with CloudTalk’s powerful Call Accounting solution.
- Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Features:
- A call flow designer helps you create custom call flows that direct all incoming calls in different ways to improve connectivity.
- Skill-based routing allows you to route your customer calls automatically to the correct agent or department based on their skills and availability.
- Call queuing features connect calls to relevant agents or departments based on their technical skills, customer queries, and business needs.
- Smart integration capabilities with CRM, e-commerce, or help desk tools.
Pricing plans:
- Starter: $25/user/month when paid annually.
- Essential: $30/user/month when paid annually.
- Expert: $50/user/month when paid annually.
- Custom: It will be available on request from their sales team.
Pros:
- Customized IVR menus to save agents time in focusing on complex tasks.
- Reduced customer wait times to contact the agent or department instantly.
- All the pricing plans support the IVR application.
- Intuitive dashboard and easy process to set up.
Cons:
- Only some plans support guaranteed uptime possibility.
- May find some difficulties in porting your existing numbers.
6. Ameyo
The best IVR solutions for businesses are offered by Ameyo. Based on the callers enquiry Ameyo intelligent IVR system connects every customer call to the right agent.
It remains as the best IVR providers in 2024, which is helping businesses by increasing customer service effectively and handle multiple calls continuously to increase customer satisfaction levels and operational efficiency.
Ameyo, as an IVR service provider, helps businesses by:
- With Ameyo’s smart IVR software, you can turn your customer interactions way more efficiently.
- It brings multiple channels into a single platform, which makes it easy for your agents to communicate with customers easily.
- It enables businesses to attend to people from different language backgrounds with same kind of customization and professionalism.
Businesses have many advantages using Ameyo, such as:
- It provides the callers with option to self-serve while automating routine queries.
- Directs callers to the most appropriate department and qualified agent to avoid call transfer and increase customer satisfaction.
Features:
- Personalized IVR flows help your businesses with professional greeting messages, IVR scripts, call-waiting music options, and more.
- Customized call flow feature helps your business to handle high call volumes.
- It easily integrates with your existing business tools like CRM.
- Forward every incoming call to the right department or agent based on the predetermined criteria.
Pricing plans:
- As per your business requirements, you can contact their sales team directly to get better pricing structures.
Pros:
- 24-hour customer support to help customers solve their queries even outside of business hours.
- Easy integration capability with existing business applications and tools
- User-friendly dashboard, flexible and scalable, along with your business needs.
- Real-time call analytics and reports to monitor your agent’s performance.
Cons:
- Some users reported it as difficult to run in the iOS system.
- Need to contact customer care service twice or thrice to resolve the query completely.
7. DialerHQ
In IVR buyer’s guide, India DialerHQ’s IVR solutions are one of the best choices for businesses.
Callers can select from its customized IVR pre-recorded messages and menu-selecting options to get connected to the right department for their inquiries.
Moreover, their IVR software integrates with CRM software and manages inbound calls to decrease wait times, which helps to improve customer satisfaction.
Features:
- Integrates continuously with your business tools like CRM software and call center software.
- Offers multilingual support to customers to help them in all possible ways to cater to a diverse customer base.
- Understand and interpret the inputs from your customers accurately by using advanced voice recognition features.
- Intelligent call routing feature to connect the customer with the appropriate department or agent by reducing their wait times.
Pricing plans:
- Basic: ₹ 0/user/month.
- Bronze: ₹ 1079/user/month.
- Silver: ₹ 1799/user/month.
- Platinum: ₹ 2879/user/month.
Pros:
- Identify customer preferences and areas for improvement by using sentiment, speech patterns, and keywords.
- Intelligent call queuing helps to reduce the customers’ long waiting times and get connected to the right agent instantly.
- Decreases the agents’ workload to help them concentrate on more major business tasks.
- As there is a reduced wait time for customers to wait in the queue, it leads to an improved customer satisfaction and overall experience.
Cons:
- Initially, you may encounter some issues while setting up the platform.
- Required technical staff to use this dashboard.
Conclusion:
IVR solutions for businesses are crucial to manage your customer needs and find out the areas for improvement. But choosing the best IVR systems for Indian businesses is a challenging process these days with plenty of options available in the market.
This IVR buyer’s guide India 2024 discussed the importance of choosing the best provider for your business and the criteria involved in selecting the top-rated IVR vendors in India. By using IVR for your business, you can elevate your professional brand presence and provide tailored customer service to the callers interacting with you.
